Terms of Service

ConnectFlow360 provides tools that allow businesses to manage customer communication through the WhatsApp Business Platform, including but not limited to:

• Connecting and configuring a WhatsApp Business Account (WABA) via Meta's Embedded Signup flow
• Sending and receiving WhatsApp Business messages on behalf of the Customer
• Managing message templates, phone number assets, and business profile information
• Providing analytics, automation, and customer relationship features related to WhatsApp messaging

ConnectFlow360 acts as a Technology Provider/Solution Partner integrating with Meta Platforms, Inc. ("Meta") APIs, including the WhatsApp Business Platform and Facebook Login for Business. Use of these integrations is also subject to Meta Platform Terms and the WhatsApp Business Messaging Policy.

To use the Service, you must be at least 18 years old, capable of forming a binding contract, and authorized to act on behalf of the business connecting its WhatsApp Business Account. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

When you use Embedded Signup to connect a WhatsApp Business Account, you authorize ConnectFlow360 to:

• Access and manage WhatsApp Business assets associated with your account, including phone numbers and message templates
• Send and receive messages via the WhatsApp Business Platform on your behalf
• View basic business profile and phone asset information necessary to configure your account

You may revoke this access at any time through your Meta Business Settings or by contacting us to disconnect your account from the Service.

You agree that you will:

• Only send messages to recipients who have provided appropriate opt-in consent, in accordance with WhatsApp's Business Messaging Policy
• Not use the Service to send spam, unsolicited marketing, or content that violates Meta's Commerce Policy or applicable law
• Maintain accurate business information and comply with WhatsApp Business display name and profile guidelines
• Be solely responsible for the content of messages sent through your connected account

Certain features of the Service may require payment of subscription or usage-based fees, as described at the time of purchase. WhatsApp conversation-based charges billed by Meta are separate from, and in addition to, any ConnectFlow360 subscription fees, and are the Customer's responsibility unless otherwise agreed in writing.

Our collection and use of information in connection with the Service, including data obtained through the WhatsApp Business Platform and Facebook Login for Business, is described in our Privacy Policy. Instructions for requesting deletion of your data are available on our Data Deletion page.

We may suspend or terminate access to the Service, in whole or in part, if you violate these Terms, violate Meta's or WhatsApp's platform policies, or if required to do so by Meta as a condition of maintaining our platform integration. You may stop using the Service and disconnect your WhatsApp Business Account at any time.

The Service is provided "as is" without warranties of any kind, express or implied. ConnectFlow360 does not guarantee uninterrupted availability of the Service, including where such interruption results from changes to, or outages of, third-party platforms such as Meta's APIs.

To the maximum extent permitted by law, ConnectFlow360 shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to your use of the Service.

We may update these Terms from time to time. Material changes will be communicated by posting the updated Terms on this page with a revised "Last updated" date. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.