Privacy Policy

To operate the ConnectFlow360 platform effectively, we collect necessary account and technical details from our users:

• Account Information: Name, email address, password hash, phone number, and organization details provided during signup.
• WhatsApp Business API Credentials: Phone Number ID, WhatsApp Business Account ID (WABA ID), Meta Access Tokens, and Webhook configuration parameters.
• Messaging & Contact Data: Phone numbers of targeted recipients, message templates, chat logs, campaign metrics, and response status.
• Technical & Log Data: IP addresses, browser type, device information, and system logs recorded during API interactions.

We process your data strictly to deliver, optimize, and protect our services:

• Facilitate broadcast campaigns, automated chat flows, and transactional WhatsApp messages via official Meta APIs.
• Maintain real-time webhook routing, incoming message triggers, and campaign performance analytics.
• Provide AI bot automation, customer support, and system health status monitoring.
• Ensure platform compliance, detect fraud, and enforce Meta API developer guidelines.

Our platform interfaces directly with Meta Cloud API endpoints. We ensure strict adherence to Meta’s Developer and Business Terms:

• End-to-End Transport Security: All data transmitted between your server, ConnectFlow360, and Meta endpoints is encrypted using TLS 1.3/HTTPS.
• Embedded Signup Isolation: OAuth access tokens obtained through Meta Embedded Signup are stored securely in isolated, encrypted database records.
• No Data Selling: We NEVER sell, rent, or trade customer contact lists, message content, or business tokens to any third parties.

To provide specialized features, we may integrate with third-party service providers:

• Meta Platforms, Inc.: For WhatsApp Business Cloud API communication and Embedded Signup OAuth.
• Payment Gateways: Stripe, Razorpay, or Paystack for processing subscription billing securely.
• AI Models: OpenAI / Google Gemini for automated AI bot reply generation (when enabled by user).

You retain complete ownership over your account data. You have the right to:

• Access, review, or export your stored contacts, message logs, and templates.
• Disconnect Meta WhatsApp access tokens and unbind WhatsApp Business Accounts at any time.
• Request full account deletion and permanent purge of your data by contacting support.