Data Deletion Instructions

What Data We Collect

Data received via Meta Embedded Signup & Platform usage

When you connect your WhatsApp Business Account to ConnectFlow360 via Embedded Signup, we may receive and store the following:

WhatsApp Business Account (WABA) ID and associated phone number ID(s)
Business profile details (business name, display name, category, profile picture)
Message templates created or used within your account
Message content and metadata for conversations sent and received through the Service
System user access tokens required to operate the integration on your behalf
Basic account/contact information you provide during signup (name, email)

How to Request Deletion of Your Data

Multiple methods to submit a deletion request

You can request deletion of your data through any of the following methods:

Option A — In-App Request

Log in to your ConnectFlow360 account, go to Settings → Account → Delete My Data, and confirm the deletion request. This will disconnect your WhatsApp Business Account and permanently remove your stored data from our systems within 30 days.

Option B — Email Request

Send an email to totsmarketing108@gmail.com with the subject line "Data Deletion Request," including your registered business name and the email address or phone number associated with your account. We will verify your identity and confirm once deletion is complete.

Option C — Revoke via Meta Business Settings

You can independently revoke ConnectFlow360's access to your Facebook/WhatsApp data at any time via Meta Business Integrations Settings. Revoking access stops any further data collection; you should still submit a deletion request via Option A or B to remove data already stored on our servers.

What Happens After a Deletion Request

Process, timeline, and retention details

We will disconnect your WhatsApp Business Account and system user access tokens from our platform
All associated business profile data, message history, and templates stored in our systems will be permanently deleted within 30 days
We will retain only the minimum information required to comply with legal, tax, or regulatory obligations, where applicable
You will receive email confirmation once the deletion process is complete

Data Retained by Meta

Third-party Meta & WhatsApp platform data policies

Deleting your data from ConnectFlow360 does not automatically delete data held directly by Meta or WhatsApp. To manage or delete data held by Meta itself, please refer to Meta's own WhatsApp Business Platform data policies or Meta's account deletion help center.

Contact Us

Questions or privacy concerns

If you have any questions or concerns regarding this Privacy Policy or data processing practices, please reach out to us:

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